Sr. Help Desk Technician with Security Clearance

JOB DESCRIPTION • Complies with ticket procedures, creating tickets immediately when contact is made with the customer, updating tickets immediately after working on the issue, and reviewing the tickets assigned daily • As part of an enterprise help desk team, handles daily maintenance and monitoring of managed hardware and software for Hanscom AFB clients and customers, both classified and unclassified systems • Comply with all ticket and call center metrics (measured in daily reports) • Revie…