Specialist, Customer Service (Technical Support)

Pearson Clinical Assessments is seeking a highly skilled customer-focused Technical Support Tier II Champion to join our Clinical Technology Team. In this role, you will serve as a technical resource responsible for resolving complex customer issues across Pearson’s clinical assessment platforms, including Q-global, Q-interactive, Assess, Identity Enabled Services (IES), authentication systems, account administration, and platform integrations. You will investigate issues that cannot be resolve…