Smart Home Security Technician

Job Summary

Safe Streets USA LLC is seeking a Smart Home Security Technician in New York City, New York. This full‑time role offers a salary of $64,138 per year and focuses on delivering a 5‑Star experience for residential customers.

Key Responsibilities

• Install, configure, and test smart security systems, cameras, alarms, and IoT devices in residential properties.
• Provide on‑site troubleshooting, maintenance, and upgrades to ensure optimal system performance.
• Educate homeowners on system features, best‑practice usage, and emergency procedures.
• Document all service calls, parts used, and resolutions in the company CRM.
• Collaborate with the sales and support teams to schedule appointments and follow up on customer satisfaction.
• Maintain compliance with local building codes, safety regulations, and company quality standards.

Qualifications & Requirements

• High school diploma or GED; technical certifications (e.g., CompTIA A+, CEDIA) preferred.
• Minimum 2 years of experience installing or servicing smart home or security systems.
• Strong knowledge of networking (Wi‑Fi, Ethernet), alarm protocols, and mobile app integrations.
• Excellent communication skills and a customer‑focused attitude.
• Valid driver’s license and clean driving record; ability to lift 50 lb equipment.
• Flexibility to work evenings, weekends, and on‑call rotations as needed.

Benefits

• Competitive salary of $64,138 annually.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Ongoing training and certification reimbursement.
• Company vehicle or mileage reimbursement.

Frequently Asked Questions

What does a Smart Home Security Technician do?

They install, configure, maintain, and troubleshoot smart security devices in residential homes, ensuring customers receive a seamless, 5‑Star experience.

What qualifications are required for this role?

A high school diploma or GED, at least 2 years of relevant experience, knowledge of networking and alarm systems, strong communication skills, and a valid driver’s license.

What is the salary and location for this position?

The position is based in New York City, New York, and offers a fixed annual salary of $64,138.