Shift Leader

Join 18013 Jersey Mike’s in University Place as a Shift Leader, overseeing daily operations and delivering top‑notch service in Tacoma, Pierce County.

Key Responsibilities

• Supervise and coach a team of crew members during each shift, ensuring consistent food quality and customer service.
• Manage opening and closing procedures, including cash handling, inventory checks, and store cleanliness.
• Handle customer inquiries and resolve issues promptly to maintain a positive guest experience.
• Monitor food safety standards and enforce health‑department regulations.
• Prepare shift schedules, track labor costs, and report sales performance to management.

Required Qualifications

• Previous experience in a fast‑food or quick‑service restaurant, preferably in a supervisory role.
• Strong leadership, communication, and problem‑solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic math skills for cash handling and inventory management.
• High school diploma or equivalent; culinary or hospitality training is a plus.

What We Offer

• Competitive hourly wage: $23,599.33 annually.
• Opportunities for career advancement within the Jersey Mike’s brand.
• Employee discounts on menu items.
• Supportive, community‑focused work environment.

Frequently Asked Questions

What are the typical hours for a Shift Leader at Jersey Mike’s?

Shift Leaders work flexible schedules, covering mornings, evenings, weekends, and holidays as needed to match store traffic.

Do I need prior restaurant experience to apply?

Yes, prior experience in a fast‑service or restaurant setting, especially in a supervisory role, is preferred.

What growth opportunities are available?

Jersey Mike’s promotes from within, offering pathways to Assistant Manager, Store Manager, and regional leadership positions.