Service Technician

Join Tucows Inc. as a Service Technician in Colorado Springs, El Paso County, US, supporting Ting Internet’s fiber network. This full‑time, remote‑first role offers a salary of $43,308.97 per year.

Key Responsibilities

• Install, test, and maintain fiber‑optic internet equipment at residential and business locations.
• Diagnose and resolve connectivity issues, ensuring minimal downtime for customers.
• Provide on‑site technical support and educate users on optimal equipment usage.
• Document service calls, generate reports, and update ticketing systems accurately.
• Collaborate with the network operations team to implement upgrades and troubleshoot large‑scale outages.

Qualifications & Requirements

• High school diploma or GED; technical certifications (e.g., FCC, BICSI) preferred.
• Experience with fiber‑optic installations, LAN/WAN troubleshooting, and basic networking concepts.
• Strong problem‑solving skills, attention to detail, and a customer‑focused attitude.
• Valid driver’s license and ability to travel within the Colorado Springs area.
• Excellent verbal and written communication skills.

What We Offer

• Competitive salary of $43,308.97 annually.
• Remote‑first work environment with flexibility to work from home.
• Comprehensive benefits package including health, dental, vision, and 401(k).
• Opportunities for professional growth within Tucows’ global network.

Frequently Asked Questions

What does a Service Technician at Ting Internet do?

You will install, test, and maintain fiber‑optic equipment, troubleshoot connectivity issues, and provide on‑site support to residential and business customers.

Is this position remote?

Yes, Tucows follows a remote‑first policy, but you must be able to travel within Colorado Springs for on‑site service calls.

What qualifications are required?

A high school diploma or GED, experience with fiber‑optic installations, a valid driver’s license, and strong customer service skills are required; certifications are a plus.