Service Manager

Hy‑Vee is hiring a Service Manager for its Grocery department in Sioux Falls, Minnehaha County, US. This non‑exempt role delivers fast, friendly customer service and leads a team to keep the store running smoothly.

Key Responsibilities

• Provide prompt, efficient and courteous service to all customers, ensuring their needs are met.
• Supervise, train and schedule grocery staff, fostering a collaborative and engaged work environment.
• Monitor daily operations, resolve customer issues, and maintain high standards of cleanliness and product availability.
• Coordinate with other departments to ensure seamless store functions and promote the “helpful smile in every aisle” culture.
• Track performance metrics, prepare reports, and implement process improvements.

Required Qualifications

• High school diploma or equivalent; additional retail or management training preferred.
• Previous experience in a supervisory or customer‑service role, preferably in grocery or retail.
• Strong communication and problem‑solving skills.
• Ability to work flexible hours, including evenings and weekends.
• Basic math and computer skills for scheduling and reporting.

Compensation & Benefits

Salary: $42,153.97 annually (fixed). Hy‑Vee offers a supportive culture, employee discounts, health benefits, and opportunities for advancement.

Frequently Asked Questions

What are the main duties of a Service Manager at Hy‑Vee?

You will oversee grocery staff, ensure fast and friendly customer service, handle scheduling, resolve issues, and drive store performance.

What experience is needed for this position?

Prior supervisory or customer‑service experience in retail or grocery, strong communication skills, and a high school diploma or equivalent.

What is the salary for the Service Manager role?

The position offers a fixed annual salary of $42,153.97.