Service Desk Technician

First American is hiring a Service Desk Technician in Santa Ana, Orange County, CA. This full‑time role supports internal users with technical issues while delivering excellent customer service.

Key Responsibilities

• Provide first‑level support for hardware, software, and network problems via phone, ticketing system, and on‑site visits.
• Diagnose, troubleshoot, and resolve incidents within established service‑level agreements.
• Document solutions and maintain knowledge‑base articles for repeat issues.
• Escalate complex problems to senior engineers while ensuring clear communication with users.
• Assist with onboarding of new employees, including device provisioning and access setup.
• Participate in routine system maintenance, patches, and updates.

Qualifications & Requirements

• High school diploma or GED; associate’s degree or relevant certifications (CompTIA A+, ITIL) preferred.
• 2+ years of experience in a service desk or help‑desk environment.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office, and common business applications.
• Familiarity with Active Directory, VPN, and basic networking concepts.
• Excellent communication skills and a customer‑focused attitude.
• Ability to work independently and as part of a collaborative team.

Benefits & Compensation

• Competitive salary range: $48,609 – $64,771 annually.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and professional development opportunities.
• Inclusive, people‑first culture recognized by Fortune 100 Best Companies to Work For®.

How to Apply

Submit your resume and a brief cover letter highlighting your service desk experience through the First American careers portal.

Frequently Asked Questions

What technical skills are required for the Service Desk Technician role?

You should be proficient with Windows and macOS, Microsoft Office, Active Directory, VPN, and basic networking, plus have strong troubleshooting abilities.

What is the salary range for this position?

The annual salary ranges from $48,609 to $64,771, based on experience and qualifications.

Does First American offer benefits to Service Desk Technicians?

Yes, benefits include health, dental, vision insurance, 401(k) matching, paid time off, and professional development programs.