Service Desk Specialist

Job Description Job Description Description The Service Desk Specialist – Regional Support role is primarily responsible for providing first level technical support to end users through the Service Desk, while also serving as the onsite deskside support for the Richmond office. This position is 50% Service Desk focused and 50% deskside support, ensuring consistent user experience, timely incident resolution, and local hands-on support. The position requires strong customer service skills, techn…