Service Desk Analyst

Join Fruition Group as a Service Desk Analyst in Doncaster, South Yorkshire, working on‑site for a leading sustainable infrastructure organisation. This contract role offers a competitive rate of up to £245 per day (inside IR35) and provides exposure to a fast‑paced IT support environment.

Key Responsibilities

• Provide first‑line technical support to internal users via phone, email and ticketing system.
• Troubleshoot hardware, software and network issues, escalating complex problems to senior teams as needed.
• Maintain accurate incident records and ensure SLA targets are met.
• Assist with the configuration and deployment of workstations, printers and mobile devices.
• Contribute to knowledge‑base articles and continuous improvement of support processes.

Required Skills & Experience

• Proven experience in a service desk or IT support role, preferably within a large enterprise.
• Strong knowledge of Windows operating systems, Microsoft Office 365, and common business applications.
• Familiarity with Active Directory, VPN, and basic networking concepts.
• Excellent communication skills and a customer‑focused attitude.
• Ability to work independently and as part of a collaborative IT team.

What We Offer

• Competitive daily rate of £245 (inside IR35).
• On‑site role in Doncaster with a supportive, modern IT department.
• Opportunity to work on projects that support sustainable infrastructure initiatives.
• Professional development and exposure to a variety of technologies.

Frequently Asked Questions

What type of contract is the Service Desk Analyst position?

It is a contract role paid up to £245 per day and operates inside IR35.

Do I need to work on‑site in Doncaster?

Yes, the role requires you to work on‑site at Fruition Group’s Doncaster office.

What experience is required for this job?

A proven background in IT service desk support, strong Windows and Office 365 skills, and good communication abilities.