Service Desk Analyst 1

JOB SUMMARY The Service Desk Analyst 1 role will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for reactive client requests, handling with a high level of accuracy and customer satisfaction. Reactive ticket work focus of triaging support calls/emails/al…