Service Desk Agent

Join Cayuse Holdings as a Service Desk Agent working remotely from Five Points, Wake County. This full‑time, hourly non‑exempt role offers a salary of $45,890.11 per year.

Key Responsibilities

• Deliver prompt, reliable, and accurate customer support in line with service level agreements.
• Maintain effective communication across all channels, ensuring consistent service quality.
• Document incidents, track tickets, and follow up to resolution using the company’s ticketing system.
• Identify recurring issues and suggest process improvements to enhance service efficiency.
• Collaborate with technical teams to troubleshoot and resolve complex problems.

Required Qualifications

• High school diploma or equivalent; additional IT or customer‑service certifications a plus.
• Strong verbal and written communication skills.
• Ability to manage multiple tickets while meeting response time targets.
• Basic knowledge of Windows, macOS, and common office software.
• Proven problem‑solving attitude and a customer‑focused mindset.

Preferred Experience

• 1+ year in a service desk or help‑desk environment.
• Familiarity with ticketing tools such as ServiceNow, Zendesk, or similar platforms.
• Experience supporting remote users across different time zones.

Benefits

• Competitive hourly rate ($19.50‑$20.50) translating to $45,890.11 annually.
• Full‑time schedule with stable hours.
• Remote work – no commuting required.
• Opportunities for professional growth within Cayuse Commercial Services.

Frequently Asked Questions

Is this position remote?

Yes, the Service Desk Agent role is fully remote, allowing you to work from Five Points, Wake County or any other location within the United States.

What is the hourly pay range?

The hourly rate is between $19.50 and $20.50, which corresponds to an annual salary of $45,890.11.

Do I need prior help‑desk experience?

While prior service desk experience is preferred, candidates with strong communication skills and a customer‑focused attitude are encouraged to apply.