Service Desk Agent

The Service Desk Agent role at Cayuse Holdings supports customers remotely, delivering fast, reliable assistance while meeting SLA targets. This full‑time, hourly position is based in Archer, Laramie County, US and offers a salary of $19.50‑$20.50 per hour.

Key Responsibilities

• Respond to inbound tickets, calls, and emails, providing accurate solutions within defined service level agreements.
• Document incidents, track progress, and escalate complex issues to appropriate technical teams.
• Maintain up‑to‑date knowledge of Cayuse Commercial Services products and internal processes.
• Deliver clear, professional communication to customers and internal stakeholders.
• Identify recurring problems and suggest process improvements to enhance service quality.

Requirements

• High school diploma or equivalent; associate degree or certifications (ITIL, CompTIA A+) preferred.
• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to troubleshoot hardware, software, and network issues in a remote environment.
• Proficiency with ticketing systems (e.g., ServiceNow, JIRA) and Microsoft Office suite.
• Reliable internet connection and a quiet home workspace.

Benefits & Compensation

• Hourly wage ranging from $19.50 to $20.50 (non‑exempt).
• Full‑time, stable schedule with no travel or relocation required.
• Opportunities for professional development and certification support.

Frequently Asked Questions

Is this position remote or on‑site?

The Service Desk Agent role is fully remote, allowing you to work from anywhere within the United States.

What is the hourly pay range?

The hourly wage is between $19.50 and $20.50, depending on experience and qualifications.

What qualifications are required?

A high school diploma or equivalent is required; an associate degree or IT certifications such as ITIL or CompTIA A+ are preferred.