Service Desk Agent

Job Summary

The Service Desk Agent role at Cayuse Holdings is a full‑time, hourly, non‑exempt position supporting customers remotely from Boise, Ada County, US. You will deliver prompt, reliable service within defined SLAs and earn $40,513.99 annually.

Key Responsibilities

• Provide first‑line technical support and customer service via phone, email, and chat.
• Diagnose, troubleshoot, and resolve incidents according to company quality standards.
• Document all interactions in the ticketing system and ensure timely escalation when needed.
• Maintain knowledge of Cayuse Commercial Services products and updates.
• Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
• Participate in ongoing training and share best practices with the team.

Qualifications

• High school diploma or equivalent; associate degree or certifications (ITIL, HDI) preferred.
• Strong communication skills and a customer‑focused attitude.
• Basic understanding of Windows, macOS, and common business applications.
• Ability to work independently in a remote environment.
• Excellent problem‑solving abilities and attention to detail.

Benefits & Work Environment

• Remote work – no travel or relocation required.
• Full‑time hourly schedule with overtime eligibility.
• Access to training resources and career development programs.

Frequently Asked Questions

Is this position remote or on‑site?

The Service Desk Agent role is fully remote, so you can work from anywhere within Boise, Ada County.

What is the salary for this job?

The position offers an annual salary of $40,513.99, based on an hourly rate of $19.50‑$20.50.

What qualifications are required?

A high school diploma or equivalent is required; an associate degree, ITIL or HDI certifications, and strong communication skills are preferred.