Senior Technology Experience Technician

The Senior Technology Experience Technician handles the issues that need more than a first-line fix. This role takes escalations from the Level 1 team, works through the harder problems across workstations, applications, and practice connectivity, and makes sure the same issue does not keep coming back. Our practices see patients all day, so when something is broken across a site or a clinical application stops working, this is the person who digs in, keeps the practice informed, and gets it re…