Senior Receptionist – NYC

Compass Group, North America is seeking a Senior Receptionist for its Grand Central location in Manhattan, NY. This full‑time role offers a competitive annual salary of $74,708.90 and provides a dynamic front‑of‑house environment within a leading hospitality services division.

Key Responsibilities

• Serve as the first point of contact for guests, visitors, and employees, delivering professional and courteous service.
• Manage a high‑volume multi‑line phone system, directing calls and taking accurate messages.
• Coordinate meeting room bookings, event set‑ups, and conference logistics in collaboration with the events team.
• Maintain lobby appearance, ensure security protocols are followed, and oversee visitor badge issuance.
• Handle incoming and outgoing mail, packages, and courier services.
• Prepare and distribute daily reports, visitor logs, and occupancy statistics.
• Assist with onboarding new staff by providing orientation information and building access.

Qualifications & Requirements

• Minimum 5 years of front‑desk or receptionist experience, preferably in hospitality or corporate environments.
• Exceptional interpersonal and communication skills; fluent in English, additional languages a plus.
• Proficient with Microsoft Office Suite, Google Workspace, and common property management software.
• Strong organizational abilities, attention to detail, and ability to multitask in a fast‑paced setting.
• Professional appearance and demeanor, with a commitment to delivering outstanding guest experiences.
• High school diploma required; associate or bachelor’s degree in Business Administration or Hospitality preferred.

Benefits

• Comprehensive health, dental, and vision coverage.
• Paid time off and holiday pay.
• Retirement savings plan with employer match.
• Opportunities for career advancement within Compass Group’s extensive network.

Frequently Asked Questions

What are the primary duties of the Senior Receptionist at Compass Group?

The role includes greeting guests, managing phone systems, coordinating meeting rooms, handling mail and packages, and supporting event logistics.

What experience is required for this position?

At least 5 years of front‑desk or receptionist experience in hospitality or corporate settings, with strong communication and organizational skills.

What benefits does Compass Group offer its employees?

Employees receive health, dental, and vision insurance, paid time off, a retirement savings plan with matching contributions, and clear career‑growth pathways.