Senior Digital Product Owner – Ecommerce

Job Summary

Humana is seeking a Senior Digital Product Owner – Ecommerce to lead the strategy and delivery of its online health‑care marketplace in Washington, D.C., US. This senior role combines product vision, stakeholder collaboration, and agile execution to create seamless, customer‑centric digital experiences.

Key Responsibilities

• Define and own the ecommerce product roadmap, aligning business goals, member needs, and regulatory requirements.
• Prioritize features, user stories, and backlog items using data‑driven insights and market research.
• Lead cross‑functional agile teams—including designers, engineers, analytics, and compliance—to deliver high‑impact releases on schedule.
• Collaborate with marketing, finance, and operations to ensure pricing, promotions, and fulfillment processes are integrated into the digital platform.
• Monitor key performance indicators (KPIs) such as conversion rate, average order value, and member satisfaction; iterate quickly based on analytics.
• Serve as the primary liaison between senior leadership and development teams, translating strategic objectives into actionable deliverables.
• Maintain compliance with HIPAA, PCI‑DSS, and other healthcare regulations throughout the product lifecycle.
• Champion user‑experience best practices, conducting usability testing and gathering feedback from members and internal stakeholders.

Required Qualifications

• 7+ years of product ownership or management experience in ecommerce, preferably within health‑care or regulated industries.
• Proven track record delivering complex digital products using Scrum or Kanban methodologies.
• Strong analytical skills with experience in A/B testing, data visualization, and KPI reporting.
• Excellent communication and stakeholder‑management abilities; comfortable presenting to executive leadership.
• Knowledge of healthcare regulations (HIPAA, PCI‑DSS) and experience working with compliance teams.
• Bachelor’s degree in Business, Computer Science, Healthcare Administration, or related field; MBA or advanced degree is a plus.

What We Offer

• Competitive salary of $116,306.29 per year.
• Comprehensive health, dental, and vision benefits.
• Retirement savings plan with company match.
• Opportunities for professional growth and continuous learning.
• A diverse, inclusive culture where every voice is valued.

Frequently Asked Questions

What does a Senior Digital Product Owner at Humana do?

They define the ecommerce roadmap, prioritize features, lead agile teams, and ensure the digital platform meets member needs and healthcare regulations.

What experience is required for this role?

At least 7 years of product ownership in ecommerce, strong agile methodology skills, data‑driven decision making, and knowledge of healthcare compliance.

What is the salary for this position?

The role offers a fixed annual salary of $116,306.29.