Senior Data Analyst

Join TIAA as a Senior Data Analyst in Charlotte, Mecklenburg County, US, where you will drive reporting and analytical insight for the Client Services Group.

Key Responsibilities

• Design, develop, and maintain automated dashboards and standard reports that track operational and performance metrics.
• Standardize data collection processes across teams to ensure consistency and reliability.
• Collaborate with business stakeholders to translate business questions into analytical solutions.
• Perform deep‑dive analyses to identify trends, root causes, and actionable recommendations.
• Maintain data integrity by monitoring data pipelines and resolving data quality issues.
• Mentor junior analysts and share best practices for SQL coding and data visualization.

Required Qualifications

• 5+ years of professional experience in data analysis, business intelligence, or a related field.
• Expert‑level proficiency in SQL and strong understanding of relational database concepts.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Proven ability to automate reporting using scripting languages (Python, R) or ETL tools.
• Excellent problem‑solving skills and a technical mindset for tackling complex analytical challenges.
• Strong communication skills to present findings to both technical and non‑technical audiences.

Preferred Skills

• Knowledge of cloud data platforms (Snowflake, Redshift, BigQuery).
• Familiarity with statistical modeling or machine learning concepts.
• Experience in financial services or client services environments.

Compensation

Salary range: $129,859.21 per year.

Frequently Asked Questions

What will I be analyzing as a Senior Data Analyst at TIAA?

You will focus on operational and performance metrics for the Client Services Group, turning raw data into actionable dashboards and reports.

What technical skills are essential for this position?

Expert‑level SQL, experience with data visualization tools (Tableau, Power BI, Looker), and the ability to automate reporting using Python, R, or ETL solutions.

Is there room for growth or mentorship in this role?

Yes, the position includes mentoring junior analysts and collaborating with senior leadership, providing clear pathways for professional development.