Senior Data Analyst

Cornerstone onDemand is seeking a Senior Data Analyst for its Customer Retention & Expansion team in Portland, Cumberland County, US. This role will drive predictive analytics to boost revenue durability, improve retention, and guide expansion strategies.

Key Responsibilities

• Design and deliver advanced analytical models that identify churn risk and renewal opportunities across the global customer base.
• Partner with Revenue Operations, Sales, and Customer Success to translate data insights into actionable retention and expansion tactics.
• Build and maintain dashboards and reporting frameworks that provide real‑time visibility into gross and net retention metrics.
• Conduct deep‑dive analyses on post‑sale execution, forecast accuracy, and revenue expansion pipelines.
• Mentor junior analysts and champion best practices in data governance, statistical modeling, and visual storytelling.

Required Qualifications

• Bachelor’s degree in Data Science, Statistics, Economics, or a related field; Master’s preferred.
• 5+ years of experience in analytics roles focused on customer retention, churn mitigation, or revenue operations.
• Proficiency with SQL, Python or R, and advanced data‑visualization tools (e.g., Tableau, Power BI).
• Strong understanding of predictive modeling techniques such as survival analysis, logistic regression, and machine learning classification.
• Excellent communication skills to convey complex insights to both technical and non‑technical stakeholders.

What We Offer

• Competitive salary: $80,392.78 annually.
• Comprehensive health, dental, and vision benefits.
• Professional development budget and opportunities for global collaboration.
• Flexible hybrid work environment.

Frequently Asked Questions

What type of analytics will I work on in this role?

You will focus on predictive models for churn risk, renewal likelihood, and expansion opportunities, using SQL, Python/R, and visualization tools.

Do I need a master’s degree to apply?

A bachelor’s degree is required; a master’s degree in a related field is preferred but not mandatory.

Is remote work possible for this position?

Cornerstone onDemand offers a flexible hybrid model, allowing you to work both on‑site in Portland and remotely.