Senior Data Analyst

Cornerstone onDemand is hiring a Senior Data Analyst in Boise, Ada County, US, focused on Customer Retention & Expansion within the Revenue Operations Analytics Center of Excellence. This full‑time role offers a salary of $75,573 per year.

Key Responsibilities

• Develop predictive models and advanced analytics to improve gross and net customer retention, reduce churn, and drive renewal success.
• Collaborate with Revenue Operations, Sales, and Customer Success teams to translate data insights into actionable strategies.
• Create and maintain dashboards, reports, and visualizations that provide real‑time visibility into retention metrics and expansion opportunities.
• Conduct deep‑dive analyses of post‑sale execution, identifying bottlenecks and recommending process improvements.
• Support forecasting confidence by integrating historical retention data with forward‑looking market trends.
• Mentor junior analysts and champion best practices in data governance, quality, and storytelling.

Required Qualifications

• Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field; Master’s preferred.
• 5+ years of experience in data analytics, preferably within SaaS, Revenue Operations, or customer success environments.
• Proficiency in SQL, Python/R, and data visualization tools such as Tableau or Power BI.
• Strong understanding of churn analysis, renewal cycles, and expansion revenue modeling.
• Excellent communication skills, with the ability to convey complex insights to non‑technical stakeholders.

Preferred Skills

• Experience with cloud data platforms (Snowflake, BigQuery) and advanced statistical techniques.
• Knowledge of CRM and subscription billing systems (Salesforce, Zuora).
• Track record of influencing cross‑functional initiatives that improve revenue durability.

Why Join Cornerstone onDemand

Be part of a global analytics community driving strategic decisions that directly impact company growth. Enjoy a collaborative culture, continuous learning opportunities, and a competitive compensation package.

Frequently Asked Questions

What does a Senior Data Analyst in Revenue Operations do?

They build predictive models, analyze churn and renewal data, and provide insights that help improve customer retention and drive expansion revenue.

What technical skills are required for this position?

Proficiency in SQL, Python or R, and data visualization tools like Tableau or Power BI, plus experience with cloud data warehouses is essential.

Is remote work available for this role in Boise?

The position is based in Boise, Ada County, and while on‑site collaboration is preferred, flexible or hybrid work arrangements may be discussed with the hiring team.