Senior Customer Service Representative

CVS Health is seeking a Senior Customer Service Representative in Phoenix, Maricopa County, US. This full‑time role offers a competitive salary of $59,088 per year and a chance to contribute to a compassionate, innovative health experience.

Key Responsibilities

• Deliver high‑quality, empathetic support to members across multiple channels (phone, email, chat).
• Resolve complex inquiries, escalations, and service issues while adhering to compliance and quality standards.
• Mentor and coach junior representatives, fostering a collaborative team environment.
• Identify trends and provide feedback to improve processes, policies, and member experience.
• Maintain accurate documentation in CRM systems and meet performance metrics.

Required Qualifications

• 5+ years of customer service experience, preferably in health care or pharmacy settings.
• Excellent communication and problem‑solving skills.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to handle high‑volume interactions while maintaining professionalism.
• Commitment to CVS Health’s values of safety, quality, and accountability.

What We Offer

• Annual salary of $59,088.
• Comprehensive health, dental, and vision benefits.
• Opportunities for career growth within a nationwide organization.
• Supportive, purpose‑driven workplace culture.

Frequently Asked Questions

What is the primary role of a Senior Customer Service Representative at CVS Health?

To deliver expert, compassionate support to members, resolve complex issues, and mentor junior staff while upholding quality and compliance standards.

What experience is required for this position?

At least 5 years of customer service experience, preferably in health care or pharmacy settings, with strong communication and problem‑solving skills.

What benefits does CVS Health provide for this role?

Employees receive a $59,088 salary, comprehensive health, dental and vision coverage, career development opportunities, and a supportive workplace culture.