Senior Customer Service Representative

CVS Health is seeking a Senior Customer Service Representative in Douglas, Juneau, US. This full‑time role offers a competitive annual salary of $71,471.19 and focuses on delivering compassionate, high‑quality support to members and partners.

Key Responsibilities

• Provide expert, empathetic assistance to customers via phone, email, and chat, resolving inquiries and issues efficiently.
• Guide members through health‑care plans, pharmacy benefits, and digital tools, ensuring a seamless experience.
• Mentor and train junior representatives, sharing best practices and fostering a collaborative team environment.
• Identify trends in customer feedback and work with cross‑functional teams to improve processes and service standards.
• Maintain accurate documentation in CRM systems and adhere to compliance, safety, and quality guidelines.

Required Qualifications

• 5+ years of customer service experience, preferably in health‑care or pharmacy settings.
• Strong communication skills with the ability to convey complex information clearly.
• Proficiency with CRM platforms, Microsoft Office, and basic data analysis.
• Demonstrated problem‑solving abilities and a customer‑first mindset.
• High school diploma or equivalent; associate or bachelor’s degree is a plus.

What We Offer

• Annual salary of $71,471.19
• Comprehensive health, dental, and vision benefits
• Retirement savings plan with company match
• Opportunities for career growth within a nationwide health‑care leader
• Supportive, inclusive workplace culture focused on safety and quality

Frequently Asked Questions

What is the annual salary for this position?

The Senior Customer Service Representative role offers a fixed annual salary of $71,471.19.

What experience is required?

At least 5 years of customer service experience, preferably in health‑care or pharmacy environments, along with strong communication and problem‑solving skills.

Where is the job located?

The position is based in Douglas, Juneau, United States.