Senior Customer Service Representative

CVS Health is seeking a Senior Customer Service Representative in Bismarck, Burleigh County, US. This role offers a competitive salary of $59,485.64 and provides the chance to contribute to a compassionate health experience.

Key Responsibilities

• Deliver exceptional, empathetic service to members, providers, and internal partners.
• Resolve complex inquiries and escalations while maintaining high satisfaction scores.
• Mentor and coach junior representatives, sharing best practices and fostering a collaborative team environment.
• Identify trends in customer feedback and recommend process improvements to enhance efficiency.
• Ensure compliance with regulatory standards, company policies, and data privacy requirements.

Required Qualifications

• Minimum 5 years of customer service experience, preferably in healthcare or pharmacy settings.
• Strong communication and problem‑solving skills with a customer‑first mindset.
• Proficiency in CRM systems, Microsoft Office, and basic data analysis.
• Ability to work flexible shifts, including evenings and weekends as needed.
• High school diploma or equivalent; associate or bachelor’s degree is a plus.

What We Offer

• Competitive salary of $59,485.64 annually.
• Comprehensive health, dental, and vision benefits.
• Opportunities for career growth within a nationwide health organization.
• Supportive, inclusive culture focused on safety and quality.

Frequently Asked Questions

What type of experience is needed for this Senior Customer Service Representative position?

At least five years of customer service experience, ideally in a healthcare or pharmacy environment, with strong communication and problem‑solving skills.

What is the salary for this role at CVS Health?

The position offers a fixed annual salary of $59,485.64.

Are there growth opportunities for a Senior Customer Service Representative at CVS Health?

Yes, CVS Health provides career development programs, mentorship, and internal mobility to advance within the organization.