Senior Customer Service Representative

Senior Customer Service Representative – CVS Health – Boise, Ada County, US

CVS Health is seeking a Senior Customer Service Representative to join its Boise team, delivering compassionate, convenient health experiences to individuals, families, and communities.

Key Responsibilities

• Act as the primary point of contact for customers, resolving inquiries and issues with empathy and efficiency.
• Provide guidance on CVS Health services, benefits, and pharmacy solutions.
• Mentor and coach junior representatives, fostering a high‑performing team culture.
• Identify trends in customer feedback and collaborate with cross‑functional teams to implement process improvements.
• Maintain accurate documentation in CRM systems and ensure compliance with privacy and safety standards.

Qualifications & Requirements

• Minimum 5 years of customer service experience, preferably in healthcare or pharmacy settings.
• Strong communication and problem‑solving skills.
• Proficiency with Microsoft Office and CRM platforms.
• Ability to work flexible shifts, including evenings and weekends as needed.
• Commitment to CVS Health’s values of compassion, innovation, accountability, safety, and quality.

Compensation & Benefits

Salary: $61,297.29 annually (fixed) plus comprehensive health, dental, vision, and retirement benefits.

Why Join CVS Health?

Be part of a mission‑driven organization that simplifies health care for millions, while growing your career in a supportive, innovative environment.

Frequently Asked Questions

What does a Senior Customer Service Representative do at CVS Health?

They handle complex customer inquiries, mentor junior staff, and help improve service processes to deliver a compassionate health experience.

What qualifications are required for this position?

At least 5 years of customer service experience, strong communication skills, and familiarity with healthcare or pharmacy environments.

What is the salary and benefits package?

The role offers a fixed annual salary of $61,297.29 and includes health, dental, vision, and retirement benefits.