Senior Carrier Payment Support Specialist

Join C.H. Robinson as a Senior Carrier Payment Support Specialist in Atlanta, Fulton County, US. This customer‑facing role handles carrier payment inquiries, providing real‑time solutions via phone, email and chat.

Key Responsibilities

• Serve as the primary point of contact for carrier partners regarding payment issues.
• Manage a high volume of inbound calls, emails, and chat messages, ensuring timely resolution.
• Investigate, troubleshoot, and correct payment discrepancies in the Carrier Accounts Payable system.
• Collaborate with internal teams (finance, operations, technology) to expedite issue resolution.
• Document interactions and maintain accurate records in the CRM platform.
• Identify process improvement opportunities and contribute to best‑practice guidelines.

Qualifications & Skills

• Minimum 3‑5 years experience in payment support, accounts payable, or carrier finance.
• Strong analytical skills with ability to interpret financial data and resolve complex issues.
• Excellent verbal and written communication; comfortable interacting with high‑volume external partners.
• Proficiency with ERP/accounting systems and Microsoft Office, especially Excel.
• Detail‑oriented, organized, and able to work independently in a fast‑paced environment.

Compensation

Salary: $106,109.06 per year (fixed).

Location

Atlanta, Fulton County, United States.

Frequently Asked Questions

What type of work will I do as a Senior Carrier Payment Support Specialist?

You will be the main contact for carrier partners, handling payment questions, investigating discrepancies, and resolving issues through calls, emails, and chats.

What experience is required for this position?

At least 3‑5 years in payment support, accounts payable, or carrier finance, with strong analytical and communication skills.

What is the salary for this role?

The position offers a fixed annual salary of $106,109.06.