Senior Carrier Payment Support Specialist

Join C.H. Robinson in Boise, Ada County as a Senior Carrier Payment Support Specialist. This customer‑facing role handles high‑volume payment inquiries from carrier partners, providing real‑time solutions via phone, email, and chat.

Key Responsibilities

• Act as the primary point of contact for carrier payment questions and issue resolution.
• Manage inbound calls, emails, and chat messages, ensuring timely and accurate responses.
• Investigate and resolve payment discrepancies, posting errors, and invoice disputes.
• Collaborate with Carrier Accounts Payable, finance, and operations teams to streamline processes.
• Maintain detailed records of interactions in the CRM system and generate regular reports on issue trends.
• Provide guidance and training to junior support staff on best practices and system usage.

Qualifications

• 5+ years of experience in accounts payable, carrier finance, or related customer support roles.
• Strong knowledge of transportation finance, carrier contracts, and payment cycles.
• Excellent communication skills with the ability to simplify complex financial concepts.
• Proficiency in ERP/financial software (e.g., SAP, Oracle) and Microsoft Office Suite.
• Detail‑oriented, analytical mindset and ability to manage multiple priorities in a fast‑paced environment.

Compensation

Annual salary: $74,446.95

Why C.H. Robinson?

Work for a global logistics leader that invests in employee growth, offers competitive benefits, and fosters a collaborative, innovative culture.

Frequently Asked Questions

What does a Senior Carrier Payment Support Specialist do?

They handle carrier payment inquiries, resolve billing issues, and act as the main contact for payment‑related support via phone, email, and chat.

What experience is required for this position?

Typically 5+ years in accounts payable, carrier finance, or similar customer‑support roles, with strong knowledge of transportation payment processes.

What is the salary for this role?

The position offers an annual salary of $74,446.95.