Senior Carrier Payment Support Specialist

Join C.H. Robinson as a Senior Carrier Payment Support Specialist in Grand Central, Manhattan. This customer‑facing role handles high‑volume payment inquiries from carrier partners, ensuring fast and accurate resolution.

Key Responsibilities

• Serve as the primary point of contact for carrier partners via phone, email, and chat.
• Investigate and resolve payment discrepancies, invoice questions, and remittance issues in real time.
• Collaborate with Carrier Accounts Payable, Finance, and Operations teams to expedite issue resolution.
• Maintain accurate records of all interactions in the company’s CRM system.
• Provide guidance on payment processes, timelines, and documentation requirements.
• Identify trends in carrier inquiries and recommend process improvements.

Required Qualifications

• 5+ years of experience in payment support, accounts payable, or a similar customer‑service role.
• Strong knowledge of carrier billing, freight invoicing, and transportation finance.
• Excellent verbal and written communication skills; ability to convey complex information clearly.
• Proficiency with ERP/financial systems and Microsoft Office Suite.
• Analytical mindset with strong problem‑solving abilities.
• Ability to manage high call volumes while maintaining a professional demeanor.

What We Offer

• Competitive salary of $106,675.53 annually.
• Comprehensive health, dental, and vision benefits.
• Opportunities for professional growth within a global logistics leader.
• Dynamic, collaborative work environment in the heart of Manhattan.

Frequently Asked Questions

What does a Senior Carrier Payment Support Specialist do?

They act as the main contact for carrier partners, handling payment questions, resolving invoice issues, and ensuring timely settlements.

What experience is needed for this role?

Typically 5+ years in payment support, accounts payable, or logistics finance, plus strong communication and problem‑solving skills.

Where is the position located?

The role is based in Grand Central, Manhattan, New York, USA.