Senior Carrier Payment Support Specialist

Join C.H. Robinson as a Senior Carrier Payment Support Specialist in Douglas, Juneau, US. This customer‑facing role handles carrier payment inquiries, providing real‑time solutions via phone, email and chat.

Key Responsibilities

• Act as primary point of contact for carrier partners on all payment‑related questions.
• Manage a high volume of inbound calls, emails and live‑chat sessions, ensuring timely resolution.
• Investigate, troubleshoot and correct payment discrepancies, posting errors, and invoice issues.
• Collaborate with Carrier Accounts Payable, Finance, and Operations teams to streamline processes.
• Maintain accurate records of interactions in the CRM system and generate regular status reports.
• Provide guidance on payment policies, carrier onboarding, and self‑service tools.
• Identify trends and recommend process improvements to reduce recurring issues.

Required Qualifications

• 5+ years of experience in carrier or transportation finance, accounts payable, or customer support.
• Strong knowledge of freight payment cycles, carrier contracts, and electronic funds transfer systems.
• Excellent communication skills—able to convey complex payment information clearly.
• Proficiency with ERP/accounting software (e.g., SAP, Oracle) and Microsoft Office, especially Excel.
• Analytical mindset with strong problem‑solving abilities and attention to detail.
• Ability to work in a fast‑paced environment and manage multiple priorities.

What We Offer

• Competitive salary of $86,803.38 annually.
• Comprehensive benefits package including health, dental, vision and 401(k) match.
• Opportunities for professional growth within a global logistics leader.
• Collaborative, inclusive workplace culture.

Frequently Asked Questions

What does a Senior Carrier Payment Support Specialist do?

They serve as the main contact for carrier partners, handling payment inquiries, troubleshooting discrepancies, and ensuring timely resolution via phone, email or chat.

What experience is required for this position?

At least 5 years in carrier finance, accounts payable, or transportation customer support, with strong knowledge of freight payment cycles and ERP systems.

What is the salary for this role?

The position offers a fixed annual salary of $86,803.38.