Senior Business Analyst – ServiceNow

Job Summary

Gainwell Technologies LLC is seeking a Senior Business Analyst – ServiceNow in Bee Cave, Travis County, US. This full‑time role offers a competitive salary of $121,334 per year and focuses on driving business solutions using the ServiceNow platform.

Key Responsibilities

• Collaborate with stakeholders to gather and document business requirements for ServiceNow implementations.
• Analyze existing processes, identify gaps, and propose optimized solutions that align with strategic goals.
• Design, configure, and test ServiceNow applications, ensuring they meet functional and technical specifications.
• Lead user acceptance testing (UAT), provide training, and support change management initiatives.
• Create detailed functional specifications, process maps, and workflow diagrams.
• Partner with development and IT teams to ensure seamless integration with other enterprise systems.
• Monitor project progress, manage risks, and deliver status reports to senior leadership.
• Continuously evaluate emerging ServiceNow features and recommend enhancements.

Required Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.
• 5+ years of experience as a Business Analyst, with at least 3 years focused on ServiceNow platforms.
• Strong knowledge of ITSM, ITIL processes, and ServiceNow modules (Incident, Problem, Change, Service Catalog, etc.).
• Proven ability to translate complex business needs into technical solutions.
• Excellent communication, presentation, and stakeholder‑management skills.
• Experience with Agile methodologies and project management tools.
• ServiceNow Certified System Administrator (CSA) or higher preferred.

What We Offer

• Competitive salary of $121,334 annually.
• Flexible work arrangements and remote‑friendly policies.
• Opportunities for professional development, certifications, and career growth.
• Collaborative culture that values innovation and employee contributions.

Frequently Asked Questions

What experience is required for the Senior Business Analyst – ServiceNow role?

At least 5 years as a Business Analyst with 3+ years focused on ServiceNow, plus knowledge of ITSM/ITIL and strong stakeholder communication skills.

What is the salary for this position?

The role offers a fixed annual salary of $121,334.

Does Gainwell Technologies provide remote work options?

Yes, the position includes flexible work arrangements and a remote‑friendly policy.