Senior Business Analyst (ServiceNow) – 13 Years Experience – Healthcare Domain

Bright Sol is seeking a Senior Business Analyst with ServiceNow expertise for a remote contract role, requiring on‑site go‑live support in Houston, TX. This position offers a competitive annual salary of $158,393.16.

Key Responsibilities

• Collaborate with healthcare stakeholders to gather, analyse, and document detailed business requirements.
• Translate requirements into functional specifications for ServiceNow development and configuration.
• Lead requirement‑validation workshops and ensure alignment with regulatory standards (HIPAA, HITECH).
• Support the design, testing, and deployment of ServiceNow solutions, including incident, change, and asset management modules.
• Facilitate user acceptance testing (UAT), track defects, and coordinate release cycles.
• Provide on‑site go‑live support in Houston, TX, and act as the primary liaison between business users and technical teams.
• Develop training materials and conduct end‑user training sessions.
• Continuously identify process improvement opportunities within the healthcare domain.

Required Qualifications

• 13+ years of Business Analyst experience, with at least 5 years focused on ServiceNow implementations.
• Strong background in the healthcare industry, understanding of clinical workflows and compliance requirements.
• Proven ability to manage full project lifecycles from requirements gathering to post‑go‑live support.
• Excellent analytical, communication, and stakeholder‑management skills.
• Experience with Agile/Scrum methodologies and requirement‑tracking tools (JIRA, Confluence).
• Ability to travel to Houston, TX for on‑site go‑live activities.

Preferred Skills

• ServiceNow certifications (e.g., ITSM, ITOM, HRSD).
• Knowledge of integration platforms (REST, SOAP, MID Server).
• Familiarity with data privacy regulations specific to healthcare.

Compensation & Location

Annual salary: $158,393.16 (contract rate). Remote work with required on‑site presence in Houston, TX during go‑live phases.

Frequently Asked Questions

What type of contract is offered for this Senior Business Analyst position?

The role is a contract position with a competitive annual salary of $158,393.16.

Do I need to be located in Houston, TX for this job?

The position is remote, but you must be able to travel to Houston, TX for on‑site go‑live support.

What specific experience is required for this role?

You need at least 13 years of Business Analyst experience, including 5+ years with ServiceNow in the healthcare sector.