Senior Account Manager

Senior Account Manager role at Cortavo in Atlanta, Fulton County, US, offering a salary of $74,712.67. Lead client relationships for managed IT services, drive revenue and ensure customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for assigned enterprise clients, understanding their IT needs and business objectives.
• Develop and execute account plans that increase retention, upsell, and cross‑sell opportunities within Cortavo’s managed services portfolio.
• Collaborate with technical, sales, and support teams to deliver tailored solutions and resolve issues promptly.
• Monitor account health metrics, prepare quarterly business reviews, and present performance insights to senior leadership.
• Negotiate contracts, renewals, and service level agreements while maintaining profitability targets.

Required Qualifications

• 5+ years of B2B account management experience, preferably in IT services or technology solutions.
• Proven track record of meeting or exceeding revenue targets and growing existing accounts.
• Strong communication and presentation skills; ability to influence C‑level stakeholders.
• Analytical mindset with proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite.
• Bachelor’s degree in Business, IT, or a related field; relevant certifications a plus.

What We Offer

• Competitive salary of $74,712.67 annually.
• Performance‑based bonuses and commission structure.
• Comprehensive health, dental, and vision benefits.
• Professional development and certification reimbursement.
• Collaborative, remote‑friendly work environment.

Frequently Asked Questions

What industry does Cortavo specialize in?

Cortavo provides managed IT services, including network monitoring, cybersecurity, and cloud solutions for enterprise clients.

Do I need prior experience in IT to apply?

While a background in IT services is preferred, strong account management and sales skills are the primary requirements.

Is remote work an option for this role?

Cortavo offers a flexible, remote‑friendly environment, but occasional on‑site meetings in the Atlanta area may be required.