Self Pay Representative

Intermountain Health is seeking a Self Pay Representative in Wyoming, Kent County, US. This role focuses on contacting patients to resolve outstanding balances and update insurance information.

Key Responsibilities

• Make outbound calls using an automated dialer following campaign guidelines.
• Provide patients with clear account details, payment options, and assistance.
• Collect payments and secure commitments for outstanding balances.
• Update and verify insurance information in the Revenue Service Center system.
• Document all interactions accurately and maintain compliance with privacy regulations.
• Collaborate with billing, finance, and patient services teams to resolve billing inquiries.

Qualifications & Requirements

• High school diploma or GED; associate degree or relevant experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle sensitive financial information with confidentiality.
• Basic computer proficiency; experience with call center software is a plus.
• Detail‑oriented, organized, and able to meet daily call targets.

Compensation

Salary: $46,339.53 per year.

How to Apply

Submit your resume and a brief cover letter through the Intermountain Health careers portal.

Frequently Asked Questions

What does a Self Pay Representative do?

They contact patients to discuss outstanding balances, offer payment options, collect payments, and update insurance details.

What skills are needed for this role?

Strong communication, basic computer skills, attention to detail, and the ability to handle confidential financial information.

Is prior call‑center experience required?

It is preferred but not mandatory; relevant customer service or billing experience is also valuable.