Self Pay Representative

The Self Pay Representative position at Intermountain Health in Grandview Heights, Franklin County (US) focuses on securing patient payments and updating insurance details. This role combines outbound calling, customer service, and revenue cycle expertise.

Key Responsibilities

• Conduct outbound calls using an automated dialer to discuss outstanding balances with patients.
• Provide clear account information, payment options, and assistance with insurance updates.
• Accurately record all interactions and payment arrangements in the Revenue Service Center system.
• Meet daily, weekly, and campaign‑specific call and collection targets.
• Identify and resolve patient billing questions, escalating complex issues when needed.
• Maintain compliance with HIPAA and company policies throughout all communications.

Required Qualifications

• High school diploma or GED; additional education or certification in healthcare administration is a plus.
• Strong verbal communication and interpersonal skills.
• Basic understanding of medical billing, insurance verification, and revenue cycle concepts.
• Proficiency with computer systems, CRM software, and automated dialing platforms.
• Ability to handle high‑volume call environments and meet performance metrics.
• Attention to detail and strong organizational abilities.

Compensation & Benefits

Salary: $45,433.84 annually (fixed). Comprehensive benefits package includes health, dental, vision, retirement plans, and paid time off.

Frequently Asked Questions

What does a Self Pay Representative do?

They contact patients about outstanding balances, explain payment options, update insurance information, and ensure accurate billing records.

What qualifications are needed for this position?

A high school diploma or GED, strong communication skills, basic knowledge of medical billing, and comfort with high‑volume call environments.

What is the salary for this role?

The position offers a fixed annual salary of $45,433.84, plus a comprehensive benefits package.