Self Pay Representative

Job Summary

Intermountain Health is hiring a Self Pay Representative in Douglas, Juneau, US. The role focuses on contacting patients to resolve outstanding balances, provide payment options, and update insurance information.

Key Responsibilities

• Make outbound calls using an automated dialer following campaign guidelines.
• Explain patient account details, outstanding balances, and available payment methods.
• Secure payments and arrange payment plans as needed.
• Update and verify insurance information in the Revenue Service Center system.
• Document all interactions accurately in the patient management system.
• Collaborate with billing, finance, and clinical teams to resolve account issues.
• Meet daily, weekly, and monthly collection targets.

Required Qualifications

• High school diploma or GED; associate’s degree or higher preferred.
• Excellent verbal communication and customer service skills.
• Ability to handle sensitive financial information with confidentiality.
• Basic computer proficiency; experience with billing software is a plus.
• Strong attention to detail and ability to follow scripted call flows.
• Flexible schedule to work shifts, including evenings or weekends if required.

Compensation & Benefits

Salary: $42,292.69 annually (fixed). Comprehensive benefits package includes health, dental, vision, retirement savings plan, paid time off, and tuition assistance.

Frequently Asked Questions

What does a Self Pay Representative do?

They contact patients to discuss outstanding balances, offer payment options, collect payments, and update insurance details.

What are the work hours for this role?

The position may require flexible shifts, including evenings or weekends, to meet call campaign schedules.

What qualifications are needed?

A high school diploma or GED is required; strong communication skills, basic computer knowledge, and a customer‑service mindset are essential.