Self Pay Representative

The Self Pay Representative position at Intermountain Health in Mongmong, Mongmong‑Toto‑Maite helps patients resolve outstanding balances and update insurance details. This role combines customer service with revenue cycle expertise to secure payments and improve patient satisfaction.

Key Responsibilities

• Contact patients via outbound calls using an automated dialer to discuss unpaid balances.
• Provide clear explanations of account statements, payment options, and financial assistance programs.
• Update and verify insurance information in the Revenue Service Center system.
• Accurately record all interactions, payment agreements, and resolutions in the electronic health record.
• Collaborate with billing, collections, and patient services teams to resolve complex billing inquiries.
• Meet daily and weekly call volume, payment collection, and compliance targets.

Qualifications

• High school diploma or GED; associate’s degree or healthcare administration coursework preferred.
• Experience in patient billing, collections, or customer service, preferably within a health‑care setting.
• Strong communication skills, empathy, and ability to handle difficult conversations.
• Proficiency with call‑center software, Microsoft Office, and electronic health record systems.
• Attention to detail and ability to maintain confidentiality of patient information.

What We Offer

• Competitive annual salary of $41,303.88
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Opportunities for professional development and career advancement within Intermountain Health.

Frequently Asked Questions

What are the main duties of a Self Pay Representative?

The role involves contacting patients about unpaid balances, explaining payment options, updating insurance details, and recording all interactions in the system.

What qualifications are needed for this position?

A high school diploma or GED is required; experience in patient billing, collections, or customer service and strong communication skills are preferred.

What is the salary for this role?

The position offers a fixed annual salary of $41,303.88.