Self Pay Representative

Job Summary

The Self Pay Representative position at Intermountain Health in Jackson, Hinds County, US focuses on contacting patients to resolve outstanding balances and update insurance details.

Key Responsibilities

• Make outbound calls using an automated dialer following campaign guidelines.
• Provide patients with clear account information, payment options, and assistance with payment plans.
• Verify and update insurance information in the system as needed.
• Document all interactions accurately in the Revenue Service Center database.
• Collaborate with billing, finance, and patient services teams to ensure timely resolution of balances.
• Identify trends in patient inquiries and suggest process improvements.

Requirements

• High school diploma or equivalent; associate’s degree preferred.
• Strong verbal communication and customer‑service skills.
• Experience in medical billing, collections, or a similar revenue cycle role is a plus.
• Ability to handle confidential patient information in compliance with HIPAA.
• Comfortable using automated dialing systems and electronic health record software.
• Detail‑oriented with excellent organizational abilities.

Compensation

Salary: $33,680.14 annually.

Location

Jackson, Hinds County, United States.

Frequently Asked Questions

What does a Self Pay Representative do?

They contact patients, explain outstanding balances, offer payment options, and update insurance information to secure payments.

What qualifications are needed for this role?

A high school diploma (associate’s degree preferred), strong communication skills, and experience in medical billing or collections are ideal.

What is the salary for this position?

The role offers an annual salary of $33,680.14.