Self Pay Representative

Intermountain Health is hiring a Self Pay Representative in Atlanta, Fulton County, US. This role focuses on contacting patients to resolve outstanding balances, provide payment options, and update insurance details.

Key Responsibilities

• Make outbound calls using an automated dialer following defined campaign scripts.
• Explain patient account statements, outstanding balances, and available payment methods.
• Secure timely payments and arrange payment plans when needed.
• Update and verify insurance information in the Revenue Service Center system.
• Document all interactions accurately in the electronic health record.
• Escalate complex billing issues to senior staff or finance department.

Qualifications & Skills

• High school diploma or GED; Associate’s degree preferred.
• Experience in medical billing, collections, or customer service.
• Strong verbal communication and negotiation abilities.
• Comfortable using automated dialing systems and CRM software.
• Attention to detail and ability to handle confidential patient information.

What We Offer

• Competitive salary of $51,698.88 annually.
• Comprehensive benefits package including health, dental, and vision.
• Opportunities for professional development within a leading health system.

Frequently Asked Questions

What does a Self Pay Representative do?

They contact patients to explain outstanding balances, provide payment options, collect payments, and update insurance information.

What qualifications are required for this role?

A high school diploma or GED is required; experience in medical billing, collections, or customer service is preferred.

What is the salary for the Self Pay Representative position?

The annual salary is $51,698.88.