About This Position
About the role: The Fraud Specialist – Scams is responsible for investigating scam-related matters and delivering fair, timely, and empathetic outcomes for customers impacted by scam activity. This role plays a critical part in protecting vulnerable customers and minimising scam-related losses through thorough investigation, informed decision-making, and strong collaboration with internal and external stakeholders. The role balances customer care,financial crime risk mitigation, and regulatory …
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