Sales Retention Account Associate

I. Job Summary _Remote position but candidates must be able to work 8:30-5:00 EST_ . The Account Associate I (AA) serves as a key point of contact for WM’s Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team’s book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated co…