Revenue Cycle Representative – Patient Accounting

Job Summary

Join UNC Health Care in Five Points, Wake County as a Revenue Cycle Representative – Patient Accounting. This role supports the financial health of the organization by managing complex insurance claims and maintaining acceptable accounts receivable aging.

Key Responsibilities

• Investigate and resolve outstanding insurance claims with no response, claim edits, or denials.
• Follow up promptly on unpaid claims to keep A/R aging within acceptable limits.
• Analyze claim rejections, correct errors, and resubmit to payors.
• Collaborate with clinical and billing teams to obtain necessary documentation.
• Maintain accurate patient accounting records and update status in the billing system.
• Provide exceptional customer service to patients regarding billing inquiries.
• Generate reports on claim performance and aging trends.

Qualifications

• High school diploma or GED required; associate’s degree in health administration or related field preferred.
• Experience in medical billing, patient accounting, or revenue cycle management.
• Strong knowledge of insurance claim processes and payer guidelines.
• Excellent communication, problem‑solving, and analytical skills.
• Proficiency with electronic health record (EHR) and billing software.
• Detail‑oriented with ability to manage multiple priorities.

Compensation & Benefits

Salary: $44,684.56 annually.

UNC Health Care offers comprehensive benefits, including health, dental, vision, retirement plans, tuition assistance, and paid time off.

How to Apply

Submit your resume and cover letter through the UNC Health Care careers portal. Become part of a mission‑driven team improving community health.

Frequently Asked Questions

What does a Revenue Cycle Representative do?

They manage complex insurance claims, follow up on unpaid balances, resolve denials, and ensure timely reimbursement to keep the organization financially healthy.

What qualifications are needed for this role?

A high school diploma or GED, experience in medical billing or revenue cycle, strong knowledge of insurance processes, and good communication and analytical skills.

What is the salary for this position?

The annual salary is $44,684.56.