Retention Rep (Six-Figure Opportunity)

Job Summary

EchoStar is hiring a Retention Rep in Roseland, Essex County, US. This inside‑sales position handles inbound customer calls, uses a consultative approach to retain and upsell, and offers a six‑figure earnings potential.

Key Responsibilities

• Answer 100% inbound calls from existing and new customers.
• Identify customer needs and present EchoStar’s product and service solutions.
• Maintain high customer satisfaction while driving contract renewals and upgrades.
• Achieve monthly and quarterly revenue targets through uncapped commission.
• Document interactions in the CRM system and provide feedback to product teams.
• Collaborate with the Inside Sales and Support teams to ensure seamless service delivery.

Requirements

• Proven experience in inside sales, retention, or customer success roles.
• Strong communication and negotiation skills.
• Self‑motivated, results‑driven, and comfortable working with performance‑based compensation.
• Ability to handle high call volumes and multitask efficiently.
• Basic computer proficiency; experience with CRM software is a plus.

Compensation & Benefits

Base salary: $43,000 per year.
On‑Target Earnings (OTE): $70,000 with uncapped commission; top performers earn $100,000+.
Annual guaranteed earnings of $104,135.25 (salary + expected commission).
Full benefits package, paid time off, and career advancement opportunities.

Why Join EchoStar?

Work with an award‑winning Inside Sales & Retention team, receive ongoing training, and enjoy a performance‑driven culture where your earnings are only limited by your ambition.

Frequently Asked Questions

What type of calls will I handle as a Retention Rep?

You will handle 100% inbound calls from existing and new customers, focusing on retention, upgrades, and cross‑selling EchoStar products.

Is there a base salary or is it commission only?

The role offers a $43,000 base salary plus uncapped commission, with on‑target earnings of $70,000 and top earners reaching $100,000+.

What experience is required for this position?

Experience in inside sales, customer retention, or a similar customer‑facing role, strong communication skills, and a results‑driven mindset are required.