Resident Service Technician

Job Summary

Bell and Howell LLC is seeking a Resident Service Technician to join our automation services team in Ogden, Weber County, US. This full‑time role offers a competitive salary of $69,765.91 and involves delivering on‑site technical support for advanced automation solutions.

Key Responsibilities

• Perform installation, maintenance, and repair of mechatronic automation equipment at client sites across North America.
• Utilize Integrated 360™ technology for remote diagnostics and troubleshooting.
• Execute SmartOps Dispatch™ procedures to ensure rapid response and minimal downtime.
• Provide 24/7/365 technical support, including after‑hours emergency calls.
• Document service activities, generate detailed reports, and update service logs in the company’s CRM system.
• Collaborate with engineering and product teams to relay field feedback and suggest product improvements.
• Train client personnel on proper equipment operation and preventative maintenance practices.

Qualifications & Requirements

• Associate’s degree or technical certification in Mechatronics, Electrical Engineering, or related field.
• Minimum 2 years of hands‑on experience with automation, robotics, or industrial control systems.
• Proficiency in reading schematics, PLC programming, and using diagnostic tools.
• Strong problem‑solving skills and ability to work independently in the field.
• Valid driver’s license and willingness to travel extensively across the region.
• Excellent communication skills and a customer‑focused attitude.

Benefits

• Competitive salary of $69,765.91 per year.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holiday pay.
• Continuous training and professional development opportunities.

Frequently Asked Questions

What does a Resident Service Technician do at Bell and Howell?

The technician installs, maintains, and repairs automation equipment, uses remote diagnostic tools, and provides 24/7 field support to minimize client downtime.

What qualifications are required for this position?

An associate degree or certification in mechatronics or a related field, at least 2 years of automation service experience, and the ability to read schematics and program PLCs.

Is travel required for the Resident Service Technician role?

Yes, the role involves regular travel across North America and a valid driver’s license is required.