Remote Member Support Consultant

Job Summary

AO Globe Life is hiring a Remote Member Support Consultant to provide client‑focused assistance to individuals and families across the United States. This fully remote role is based in Phoenix, Maricopa County, and offers a competitive salary of $81,169 per year.

Key Responsibilities

• Guide members through essential benefit programs, ensuring they understand eligibility and enrollment processes.
• Build and maintain strong, trust‑based relationships with clients via scheduled consultations.
• Deliver accurate information and timely resolution of member inquiries.
• Collaborate with internal teams to improve service delivery and member satisfaction.
• Document interactions in the company’s CRM system following compliance standards.

Qualifications & Requirements

• Excellent verbal and written communication skills.
• Strong empathy and ability to relate to diverse client needs.
• Self‑motivated with a reliable home office setup and high‑speed internet.
• Prior experience in member support, customer service, or benefits administration is preferred.
• Ability to follow structured training and mentorship programs.

Benefits

• Fully remote work with flexible scheduling.
• Comprehensive training and ongoing mentorship.
• No cold outreach or door‑to‑door sales responsibilities.
• Competitive annual salary of $81,169.

Frequently Asked Questions

Is this position fully remote?

Yes, the Remote Member Support Consultant role can be performed from any location within the United States, including Phoenix.

What is the annual salary for this job?

The position offers a fixed salary of $81,169 per year.

Do I need prior experience in benefits programs?

While prior experience in member support or benefits administration is preferred, comprehensive training is provided for the right candidate.