(Remote) Customer Success Manager

SilverBlaze, a division of Harris; is seeking a Customer Service Manager who serves as the primary day-to-day liaison and trusted advisor to customers. As the central point of accountability for the customer experience, the CSM owns ongoing relationships with key operational stakeholders, coordinates support and CS led service activities, and serves as the escalation point that drives issues to resolution. The CSM will have a deep understanding of each customer’s configuration and how they use …