Remote Customer Service Representative

Join TEKsystems as a Remote Customer Service Representative based in Tuxedo, Fulton County, US. This full‑time role offers a competitive annual salary of $63,305.59 and lets you work from home while delivering top‑notch support to members.

Key Responsibilities

• Serve as the trusted first point of contact for members, answering inquiries and resolving issues with clarity and confidence.
• Handle inbound calls, emails, and chat messages in a fast‑paced 24/7 contact‑center environment.
• Document interactions accurately in the CRM system and follow up to ensure customer satisfaction.
• Identify trends, recommend process improvements, and collaborate with team leads to enhance service quality.
• Continuously learn product knowledge and compliance standards to provide accurate information.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and a customer‑first mindset.
• Comfortable using multiple computer applications and learning new software quickly.
• Reliable high‑speed internet connection and a quiet home workspace.

Benefits

• Competitive salary of $63,305.59 per year.
• Remote work flexibility with full training and ongoing coaching.
• Comprehensive health, dental, and vision plans.
• Paid time off and holidays.
• Career development opportunities within TEKsystems’ extensive network.

Frequently Asked Questions

What equipment do I need to work remotely for TEKsystems?

A reliable high‑speed internet connection, a computer that meets the company’s specifications, and a quiet, private workspace.

Is prior call‑center experience required?

While not mandatory, previous experience in customer service or a contact‑center environment is preferred.

What are the typical working hours?

Shifts cover a 24/7 schedule; you’ll be assigned to a rotating shift that matches your availability.