Remote Client Solutions Specialist

Job Summary

AO Globe Life is hiring a Remote Client Solutions Specialist to provide virtual benefit‑program consultations for families across the United States. This fully remote role is based in Cranston, Providence County, US and offers a competitive annual salary of $109,313.42.

Key Responsibilities

• Conduct scheduled video or phone consultations to assess client eligibility for essential benefit programs.
• Guide clients through application processes, document collection, and submission to government or private providers.
• Maintain accurate client records in the company CRM and ensure compliance with privacy regulations.
• Collaborate with internal teams to resolve client issues and improve service workflows.
• Participate in ongoing training, mentorship, and professional‑development programs.
• Track performance metrics and contribute ideas for continuous improvement.

Qualifications & Requirements

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a genuine desire to help families.
• Comfortable using video‑conference tools, CRM software, and Microsoft Office suite.
• Self‑motivated, reliable internet connection, and a quiet home office space.
• Prior experience in customer service, benefits enrollment, or social services is a plus.

What We Offer

• Fully remote work with flexible scheduling.
• Annual salary of $109,313.42.
• Comprehensive training, mentorship, and career‑growth pathways.
• Mission‑driven culture focused on making a positive impact.

Frequently Asked Questions

Do I need prior experience in benefits enrollment?

While prior experience is helpful, AO Globe Life provides full training and mentorship for newcomers.

Is this position truly remote?

Yes, the role is 100% remote; you can work from any location with a reliable internet connection.

What is the salary for this role?

The position offers an annual salary of $109,313.42.