Remote Call Center (Card Fraud)

Job Summary

TEKsystems is seeking a Remote Call Center Agent specialized in Card Fraud detection. This fully remote position is based in Tuxedo, Fulton County, US, and requires candidates to live within a 60‑mile radius of the local training hub.

Key Responsibilities

• Identify and investigate potential card fraud incidents through inbound and outbound calls.
• Follow established compliance and security protocols while handling sensitive financial information.
• Document case details accurately in the company’s fraud management system.
• Collaborate with fraud analysts, merchants, and issuing banks to resolve disputes.
• Meet daily and weekly performance metrics for call quality, resolution time, and fraud detection rates.

Requirements

• Residency within 60 miles of the Tuxedo training hub.
• Reliable Ethernet internet connection with minimum 50 Mbps download and 25 Mbps upload speeds.
• Cannot use satellite, Wi‑Fi hotspots, extenders, or pay‑per‑data services.
• Ability to set up and maintain provided workstation equipment.
• Strong communication skills and attention to detail.
• Previous experience in call center or fraud detection preferred.

Compensation

Annual salary: $46,292.44

Start Date

June 1

Frequently Asked Questions

What equipment is required for the remote card fraud position?

You will receive a workstation kit that must be connected via a wired Ethernet connection meeting 50 Mbps download and 25 Mbps upload speeds.

Can I work from a satellite or mobile hotspot?

No. The role requires a stable Ethernet connection and does not support satellite, Wi‑Fi hotspots, extenders, or pay‑per‑data services.

Do I need prior fraud detection experience?

While not mandatory, previous experience in a call center or fraud investigation is preferred and will help you succeed.