Remote Benefits Services Coordinator

The Remote Benefits Services Coordinator position at AO Globe Life is a work‑from‑home role supporting individuals and families across the United States in accessing essential benefit programs. Based in Jackson, Hinds County, this full‑time position offers a competitive salary of $104,917.57. You will conduct scheduled virtual consultations, guide clients through benefit options, and assist with enrollment.

Key Responsibilities

• Conduct pre‑scheduled virtual consultations with clients to assess eligibility and explain benefit programs.
• Navigate clients through the entire enrollment process, ensuring accurate completion of applications.
• Maintain detailed client records in the company’s CRM system, documenting interactions and outcomes.
• Collaborate with internal teams to stay updated on program changes and policy updates.
• Provide follow‑up support and answer client inquiries post‑enrollment.
• Meet performance metrics related to client satisfaction and enrollment volume.

Qualifications & Requirements

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities with a focus on empathy and customer service.
• Proficient with video conferencing tools, Microsoft Office, and CRM software.
• Self‑motivated, reliable internet connection, and a quiet home office environment.
• Previous experience in benefits coordination, social services, or a related field is a plus.

What We Offer

• Remote‑first work environment with flexible scheduling.
• Competitive salary of $104,917.57 annually.
• Professional development and long‑term career growth opportunities.
• Comprehensive benefits package including health, dental, vision, and retirement plans.

Frequently Asked Questions

Is this position fully remote?

Yes, the role is remote‑first, allowing you to work from home anywhere in the United States.

What type of clients will I be assisting?

You will support individuals and families seeking access to government and private benefit programs, guiding them through enrollment.

What equipment do I need to work remotely?

A reliable high‑speed internet connection, a computer with video‑chat capability, and a quiet home office space are required.