Reception & Customer Experience Representative

Join Van Delden Wastewater Systems in Fair Oaks, Kendall County as a Reception & Customer Experience Representative. This full‑time, office‑based role offers a predictable schedule with no nights or weekends.

Key Responsibilities

• Answer inbound calls and greet visitors, delivering a professional and friendly first impression.
• Provide accurate information, troubleshoot basic issues, and route inquiries to the appropriate department.
• Maintain and update customer records in the CRM system.
• Assist with scheduling appointments, processing orders, and handling general administrative tasks.
• Collaborate with team members to improve service processes and ensure consistent brand messaging.

Qualifications & Requirements

• High school diploma or equivalent; additional office administration training is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a customer‑focused attitude.
• Proficiency with Microsoft Office Suite and basic CRM software.
• Ability to multitask, stay organized, and work independently in a fast‑paced environment.

Benefits & Compensation

• Annual salary: $42,495.04
• Stable, family‑owned company culture with a focus on work‑life balance.
• Paid time off, health benefits, and retirement options.
• Professional development and growth opportunities within a 30‑person team.

About Van Delden Wastewater Systems

Van Delden Wastewater Systems is a family‑owned leader in the wastewater industry, dedicated to delivering reliable solutions and exceptional service. With a commitment to stability and hard work, we provide a supportive environment where employees can thrive.

How to Apply

Submit your resume and a brief cover letter outlining your customer service experience through our online portal. We look forward to hearing how you can be the “voice of the company” for our valued clients.

Frequently Asked Questions

What are the typical work hours for this position?

The role follows a standard Monday‑Friday schedule with no night or weekend shifts.

Do I need prior call‑center experience?

While call‑center experience is helpful, strong communication skills and a customer‑focused attitude are the primary requirements.

What benefits does Van Delden offer?

Benefits include health insurance, paid time off, retirement options, and opportunities for professional development.