Property Desk Adjuster

Job Summary

American Family Mutual Insurance Company is hiring a Property Desk Adjuster in the United States. This role supports claim investigations, evaluates property losses, and ensures customers receive fast, fair resolutions.

Key Responsibilities

• Review and analyze property insurance claims submitted through the desk.
• Conduct virtual or on‑site inspections to assess damage and verify coverage.
• Prepare accurate loss estimates and negotiate settlements with claimants and contractors.
• Collaborate with underwriting, legal, and claims teams to resolve complex issues.
• Maintain detailed records in the claims management system and ensure compliance with state regulations.
• Provide exceptional customer service, answering policyholder questions and guiding them through the claims process.

Qualifications & Requirements

• High school diploma or GED; associate’s or bachelor’s degree in insurance, risk management, or related field preferred.
• 2+ years of experience in property claims adjusting or a related insurance role.
• Strong analytical, communication, and negotiation skills.
• Proficiency with claims software and Microsoft Office suite.
• Valid driver’s license and ability to travel to claim sites as needed.

Compensation & Benefits

Salary range: $57,000 – $94,000 annually, based on experience and qualifications. Comprehensive health, dental, vision plans, 401(k) match, paid time off, and professional development opportunities.

Why Join American Family Insurance?

Be part of a transformation initiative that puts customers at the heart of the claims experience, leveraging cutting‑edge technology and collaborative problem‑solving to protect and restore dreams.

Frequently Asked Questions

What does a Property Desk Adjuster do?

They evaluate property insurance claims, estimate losses, coordinate inspections, and negotiate settlements to ensure fair outcomes for policyholders.

What experience is required for this position?

At least 2 years of property claims adjusting or a related insurance role, with strong analytical and communication skills.

What is the salary range for this role?

The position offers a salary between $57,000 and $94,000 per year, depending on experience and qualifications.