Program Performance Analyst – Remote in Certain States

A Program Performance Analyst’s basic function is to turn operational data into clear insights that improve efficiency, agent performance, and customer experience. At its core, the role blends analytics, problem ‑ solving, and operational strategy. This role will assist in all aspects of the Contact Center, including the daily operations of assigned program(s). Ensure that the program is productive by managing/driving performance through data analytics, recommendations for successful outcomes a…